Service Policy - Lensail

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Lensail Service Policy

Lensail Always insist on "Customer-centered, serving the development " Constantly meeting the purpose of customer expectations to develop with customers.

1

Pre-salesservice

According to customer needs and professional technical appeal, provide professional technology SOLUTION (if necessary, can send engineers to the site for examination), fully understand customer needs, absorb the difficult pain points of understanding on-site applications, on the basis of completing on-site survey Energy-saving assessment, based on the optimal equipment and quotation, and welcome customers to visit Lensail.
2

Saleservice

Each contract is taken seriously, strictly perform each terms per clarity of the contract, on time and quality and quantity; optimize the programs for the on-site issues, design and development from the two aspects of hardware and software, to meet the personalized demand of customers, give the tail custom made. After shipping, arrange the technical staff on-site installation and commissioning, while conducting skills training, answering questions, and provides a contract trial (including installation, commissioning, training and other services).
3

After-salesservice

Provide 18 months for free warranty period, lifetime cost maintenance; installation and commissioning, free system training for use and maintenance personnel; fault phenomenon: Reply within 2 hours, if necessary 8 hours to send people on site processing. Regular return visit, regular maintenance, and eliminate the risk in on-site applications in the agreed time to ensure smooth operation. If damage is damaged, it will be maintained in time in accordance with the warranty criterion.
Technical consultation Tel: 0755-86219399

Lensail Service Policy

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